LG has come up with a way to troubleshoot washer and dryer issues remotely by getting the devices to chat with a technician over the phone. Called SmartDiagnosis, the system would allow consumers to call the LG customer service center at which point they would be asked to press a series of buttons on the laundry unit suffering difficulties. This triggers a series of diagnostic tones with each tone corresponding to with a specific maintenance need that can be identified by a service technician over the phone.
For those instances when the problem can’t be resolved over the phone, the system would allow the problem to be identified and the field technician would be able to come prepared with the correct parts so that the repair can be carried out in one visit.
SmartDiagnosis is already available on some LG units, including its newest front-load SteamWasher with 6Motion Technology models, its first top-load Wave Series washer models, and their matching dryers.