HomeGadgetsHome GadgetsLG SmartDiagnosis Allows Techs to Fix Washers Via Phone

    LG SmartDiagnosis Allows Techs to Fix Washers Via Phone

    LG has come up with a way to troubleshoot washer and dryer issues remotely by getting the devices to chat with a technician over the phone. Called SmartDiagnosis, the system would allow consumers to call the LG customer service center at which point they would be asked to press a series of buttons on the laundry unit suffering difficulties. This triggers a series of diagnostic tones with each tone corresponding to with a specific maintenance need that can be identified by a service technician over the phone.

    For those instances when the problem can’t be resolved over the phone, the system would allow the problem to be identified and the field technician would be able to come prepared with the correct parts so that the repair can be carried out in one visit.

    SmartDiagnosis is already available on some LG units, including its newest front-load SteamWasher with 6Motion Technology models, its first top-load Wave Series washer models, and their matching dryers.

    David Novak
    David Novak
    For the last 20 years, David Novak has appeared in newspapers, magazines, radio, and TV around the world, reviewing the latest in consumer technology. His byline has appeared in Popular Science, PC Magazine, USA Today, The Wall Street Journal, Electronic House Magazine, GQ, Men’s Journal, National Geographic, Newsweek, Popular Mechanics, Forbes Technology, Readers Digest, Cosmopolitan Magazine, Glamour Magazine, T3 Technology Magazine, Stuff Magazine, Maxim Magazine, Wired Magazine, Laptop Magazine, Indianapolis Monthly, Indiana Business Journal, Better Homes and Garden, CNET, Engadget, InfoWorld, Information Week, Yahoo Technology and Mobile Magazine. He has also made radio appearances on the The Mark Levin Radio Show, The Laura Ingraham Talk Show, Bob & Tom Show, and the Paul Harvey RadioShow. He’s also made TV appearances on The Today Show and The CBS Morning Show. His nationally syndicated newspaper column called the GadgetGUY, appears in over 100 newspapers around the world each week, where Novak enjoys over 3 million in readership. David is also a contributing writer fro Men’s Journal, GQ, Popular Mechanics, T3 Magazine and Electronic House here in the U.S.

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